Refund & Return Policy

1. Eligibility for Returns

You may request a return within 7 days of delivery if:

• The item is unused, unworn, and in its original packaging
• All tags, accessories, and manuals are included
• The item is defective, damaged, or not as described
• You received the wrong item

2. Non-Returnable Items

• Perishable goods (food, flowers, etc.)
• Intimate or sanitary goods
• Digital products or software
• Items marked as "Final Sale" or "Non-Returnable"
• Items damaged due to misuse by the customer

3. How to Initiate a Return

1. Go to My Orders and select the order.
2. Click "Request Return" and select the reason.
3. Our team will review your request within 2 business days.
4. Once approved, you'll receive pickup instructions or a return shipping label.

4. Refund Process

• Refunds are processed within 5–7 business days after we receive and inspect the returned item.
• Refunds are credited to the original payment method.
• COD orders are refunded via bank transfer — you'll be asked to provide bank details.
• Shipping charges are non-refundable unless the return is due to our error.

5. Exchanges

We currently do not support direct exchanges. Please return the item for a refund and place a new order for the desired product.

6. Damaged or Defective Items

If you receive a damaged or defective item, contact us within 48 hours of delivery at support@badanetworks.com with photos of the damage. We'll arrange a replacement or full refund at no cost to you.

7. Order Cancellations

• You can cancel an order before it is shipped from your Order History.
• Once shipped, cancellations are not possible — please use the return process instead.
• Cancelled order refunds are processed within 3–5 business days.

8. Contact Us

For refund or return queries, reach us at:

• 📧 support@badanetworks.com
• 📞 1800-123-4567 (Mon–Sat, 9am–6pm)